FAQS
What makes Rarerz unique?
At Rarerz, we believe that everyone is born to stand out. Our T-shirts are designed to reflect individuality and promote the idea that you are rare and one-of-a-kind. By wearing Rarerz, you're making a statement that you embrace your uniqueness.
2. What materials are used in Rarerz T-shirts?
We use high-quality, breathable fabrics in our T-shirts to ensure maximum comfort and durability. Our commitment to quality means that our T-shirts not only look good but feel great too.
3. Where are Rarerz T-shirts manufactured?
All our T-shirts are proudly designed and crafted in India. We work closely with local manufacturers to maintain high standards of quality and ethical production practices.
4. How do I choose the right size?
We provide a detailed size guide on our website to help you find the perfect fit. If you're unsure, please check our size chart or contact our customer support for personalized assistance.
5. What is your return and exchange policy?
We offer a hassle-free return and exchange policy within 10 days of purchase. If you're not satisfied with your order or need a different size, you can easily return or exchange your T-shirt. Please refer to our Returns & Exchanges page for more details.
6. Do you offer international shipping?
Currently, we do not offer international shipping. However, you can place an order from anywhere in the world, as long as the delivery location is within India.
7. How can I care for my Rarerz T-shirt?
To keep your Rarerz T-shirt looking its best, we recommend washing it in cold water with like colors and air-drying it. Avoid using bleach or harsh chemicals to preserve the fabric's quality and color. You will also find detailed care instructions on the label or tag attached to the T-shirt itself.
8. Can I track my order?
Absolutely! Once your order is shipped, you'll receive a tracking number via email. You can use this number to track your order on our website or the courier's website.
9. Do you offer custom designs?
Currently, we do not offer custom designs, but stay tuned! We're always exploring new ways to help you express your uniqueness.
10. How can I contact Rarerz customer support?
You can reach our customer support team through the Contact Us page on our website.
Or reach out to us at:
Instagram: rarerz_fashion
Email: wecare@rarerz.com
11. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, net banking, UPI, and popular mobile wallets. All transactions are securely processed to ensure your information is protected.
12. How long does delivery take?
Delivery times vary depending on your location within India. Typically, orders are delivered within 5-7 business days. You’ll receive an estimated delivery date when you place your order, and you can track your shipment for updates.
13. Can I change or cancel my order after it has been placed?
If you need to make changes or cancel your order, please contact our customer support team as soon as possible. If your order hasn’t been processed yet, we’ll do our best to accommodate your request. Once an order is shipped, it cannot be changed or canceled.
14. What should I do if I receive a damaged or defective product?
We strive to ensure that every Rarerz T-shirt is of the highest quality. However, if you receive a damaged or defective product, please contact our customer support team within 24 hours of receiving your order. We’ll arrange for a replacement or refund as per your preference.
15. How do I know if my order was successful?
After placing an order, you will receive a confirmation email with your order details. If you don’t receive this email within a few minutes, please check your spam/junk folder or contact our customer support team for assistance.
16. Is my personal information secure when shopping with Rarerz?
Absolutely! We prioritise the security and privacy of our customers. Our website uses advanced encryption technology to protect your personal and payment information. For more details, please refer to our Privacy Policy.
17. Do you offer any discounts or promotions?
We occasionally run promotions and offer discounts to our customers. To stay updated on the latest offers, you can subscribe to our newsletter or follow us on social media.
18. Can I find Rarerz T-shirts in physical stores?
Currently, Rarerz T-shirts are only available through our online store. This allows us to offer a wider range of products and deliver directly to your doorstep.
19. Do you have a loyalty program?
We're working on a loyalty program to reward our repeat customers. Stay tuned for more details on how you can earn rewards and exclusive benefits!
20. Do you offer size exchanges?
Yes, we do offer size exchanges. If the T-shirt you ordered doesn’t fit perfectly, you can exchange it for a different size within 14 days of purchase. Please ensure that the item is unworn and in its original packaging.
How do I leave a review for a product?
We value your feedback! After purchasing and receiving your Rarerz T-shirt, you can leave a review on the product page. Your honest reviews help us improve our products and service.
26. Do you collaborate with influencers or brand ambassadors?
Yes, we’re always open to collaborations with influencers and brand ambassadors who share our vision of uniqueness and individuality. If you’re interested, please reach out to us through our Contact Us page with your proposal.
27. Are Rarerz T-shirts sustainable or eco-friendly?
At Rarerz, we are committed to sustainability and minimizing our environmental impact. We use eco-friendly materials where possible and are continuously working to improve our production processes.
How can I become a wholesale partner?
If you're interested in carrying Rarerz T-shirts in your store, we'd love to hear from you! Please reach out to us via the Contact Us page with details about your business, and we'll get back to you with more information.
Or reach out to us at:
Instagram: rarerz_fashion
Email: wecare@rarerz.com
30. What do I do if I have a question that isn't covered here?
If you have a question that’s not covered in our FAQs, feel free to contact our customer support team: wecare@rarerz.com
We’re here to help and ensure you have the best shopping experience with Rarerz.